Associated brands: Bing, LinkedIn, MSN, Skype, Windows, Edge, Office
'Faint-hearted' for a 1 to 4 Degree Score; 'with great Attitude' for a 6 to 10 in Attitude Score; 'with Power' for a 4 to 10 in Power Score.
At the time of the invasion, it had numerous Activities in Russia, such as product sales, innovation centers, software development and technology centers. In its earliest statement (28 February 2022) it said it was "protecting Ukraine from cyberattacks", "state-sponsored disinformation campaigns" and providing "support for humanitarian assistance".
On 4 March, the company released an Announcement that it would "suspend all new sales of Microsoft products and services in Russia". It condemned the "unjustified, unprovoked and unlawful invasion by Russia." Several days later, according to Reuters, CEO Brad Smith wrote to the Ukrainian government saying, Microsoft "would continue doing business in the country with non-sanctioned clients, including schools and hospitals", adding that "Depriving these institutions of software updates and services could put at risk the health and safety of innocent civilians, including children and the elderly".
In late March, the company announced a $35m commitment to help Ukraine. On a 26 April conference call, CFO Amy Hood said revenue generated in Russia represents less than 1% of total company revenue and "we expect that it will decline significantly", adding Microsoft would suffer an impact on earnings per share (EPS) of $0.01.
The 4 March Announcement sounded like no new clients in Russia would be able to get Microsoft's services ("suspend all new sales of Microsoft products and services in Russia"). Zelensky then posted on Twitter calling for further actions from Microsoft. Reuters reported worrying words from Microsoft in reply, that the company "would continue doing business in the country with non-sanctioned clients, including schools and hospitals". Does that mean Microsoft feels free to service any existing client, or perhaps also a new one, if it is not sanctioned, and that schools and hospital are just examples? Either way, if the report is true, the company showed itself to be a Confused Humanitarian by making these exclusions. Putin isn't going to relinquish his power unless Russian people want him to, so we sadly need to exert pressure on the whole economy.
This is a case of us thinking we were getting more than we got. In addition to some continuing services, the Announcement didn't report whether Microsoft's in-country operations will be closed. For all these reasons, it got a low Degree Score. On Speed, Microsoft was a Chicken because it followed HP, Apple, Dell Technologies, Oracle, Hewlett Packard Enterprise, and SAP. The silver lining was its Denouncer statement against Russia. You can hardly ask for better words such as "unjustified, unprovoked and unlawful invasion by Russia," which together with a moderate level of financial support to Ukraine, worth 0.1% of profits, got the company 6.5 points in Attitude.
The entire website and our rating methodology are based on a company’s involvement with Russia being measured by Announcements.
We measure this against the ways a company can be involved with Russia through its Activities.
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